Global Key Account Manager

WEngage is so much more than a contact center. ..

WEngage combines the strengths of several established players in the contact center domain, boasting over 30 years of experience. We consistently seek the ideal combination of human persuasion and technological innovation, ensuring a perfect customer experience. With offices in Belgium, the Netherlands, Suriname, Morocco, and Turkey, we assist clients across all sectors.

The job title suggests it. You manage key accounts. Done!

Okay, okay, you want to know more? That makes sense, as there’s quite a bit to say about our Key Account Managers!

For several major clients, you are the primary point of contact. Is everything going well? Or not so well? Could it be moving faster?

You are ready to tackle these challenges head-on and turn them into measurable positive results.

Your clients are happy (measured customer satisfaction) and growing (cross- and upselling). You guarantee that.

In this way, you are an important link in our global success story, from the various branches of WEngage.

You have a university degree or equivalent thinking level through experience.

You speak and write fluently in Dutch and English; French is a plus.

You know the service sector well, as you have actively worked in it.

Of course, you are extroverted and solution-oriented. Waiting quietly to be called would be quite strange.

You find working in a process-oriented and structured way normal, and you like to take action and see results.

Building long-term relationships that lead to evolution—not revolution—is your thing.

Collaborating with operational management and seeking creative solutions for a client is second nature to you.

We expect a lot of talent from you.

Fortunately, you’ll also receive a lot in return: not just any job, but a super fun job in a large yet close-knit and collegial team.

The opportunity to learn and grow in your role every day through coaching, feedback, and training.

Additionally, you can take advantage of a wide range of e-learning modules that support your personal and professional development.

A permanent WEngage contract with a competitive salary complemented by an attractive bonus scheme.

Many extra legal benefits, including meal vouchers, eco vouchers, group insurance, and hospitalization insurance.

Are you good at your job? Then there are opportunities for advancement within our company to other roles and/or projects.

Together we will make your start a success! The entire WEngage team is ready to welcome you with open arms. We make sure you are guided by experienced colleagues who can show you the ropes in our company. They will introduce you to the programmes, working methods and procedures that are important for your position, and will introduce you to the other teams within WEngage. During your start-up period, they will assist you in word and deed, but you can also count on them afterwards.