IT Customer Support Engineer - WEngage Suriname

Welcome to WEngage Suriname’s headquarters in the heart of the capital, Paramaribo. ..

Our dedicated team is ready to welcome you with a warm smile. At WEngage, we embrace diversity and use it as a strength in our services.

Our local roots in Suriname complemented by our international expertise in customer experience and over 30 years in the business makes WEngage Suriname an inspiring workplace where customer contact flourishes.

Our skilled professionals operate from a state-of-the art office where all modern facilities are available. We thus combine well-trained staff, a pleasant working environment and the necessary attention to modern communication technology. 

This way, we create even better connections together! ..

As IT Officer at WEngage Suriname, you will be the first point of contact for all IT matters in Suriname.

In this role, you will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. The tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

You will be in charge of e.g.:

Providing first line helpdesk support and resolving problems to the end user’s satisfaction in person or over the phone.

Monitoring and responding quickly and effectively to requests received through the IT helpdesk.

Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority.

Modifying configurations, utilities, software default settings for the local workstations.

Ensuring that each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized pieces of equipment.

Installing, testing and configuring new workstations, peripheral equipment and software.

Maintaining inventory of all equipment, software and software licenses.

Reporting issues to the Service Desk for escalation.

Documenting internal procedures.

Managing PC setup and deployment for new employees using standard hardware, images and software.

Adding and removing users and computers, assigning to proper groups in Active Directory.

Performing timely workstation hardware and software upgrades as required.

Managing the stock and reporting the evolution.

Rotating with the team in the on-duty position outside business hour.

Respecting IT ticket SLA’s.

You have a Bachelor degree in Information Technology, or equivalent;

You speak Dutch fluently and have a good (oral ) knowledge of English;

A first relevant technical experience is a plus;

You have a strong aptitude in OS (Windows 10 & 11) repairs, spyware and virus removal, PC hardware, upgrades and troubleshooting;

We further expect good knowledge of Active Directory;

You are pro-active, communicative, able to prioritize and you have a critical and analytical mindset;

Work Location:  our main offices at Paramaribo Zuid

An interactive position within a leading and dynamic company.

The opportunity to have a direct impact on the efficiency and growth of the site.

Room for personal and professional development.

Together we will make your start a success! The entire WEngage team is ready to welcome you with open arms. We make sure you are guided by experienced colleagues who can show you the ropes in our company. They will introduce you to the programmes, working methods and procedures that are important for your position, and will introduce you to the other teams within WEngage. During your start-up period, they will assist you in word and deed, but you can also count on them afterwards.