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Customer Service Advisor - Kitchenaid - Fins & Eng

You take the customer's side!

You take the customer's side!

A customer becomes your customer. Because you are ready to help via various channels.

Customers call, write, text, email & chat with you when they need help.

And there you are: a calm rock in the surf, a beacon of knowledge and friendliness.

Sometimes you call to follow up. Until your customer is a satisfied customer.

You do this with handy tools and methods that we have fine-tuned for you.

Klantendienst - Algemeen

Dag

WEngage

Homeworking

Engels en Fins

Consument

De job

Cooking up a storm.

Cooking up a storm. ..

KitchenAid is specialized in kitchen appliances for private and industrial use. You probably know the colourful appliances!

Customers sometimes have questions about their products. Questions of residential customers vary from administrative to technical or even culinary.

..

Wat doe je?

Providing customers with advice tailored to their needs.

You work from Monday to Friday between 9 am and 6 pm.

The project is open on all holidays except for Christmas, New Year's day and Easter Monday.

Good to know: timetables are communicated at least 3 weeks in advance.

You will work in Berchem, or from your home workplace after 6 months.

Waarin zal je uitblinken?

Your first language is Fins . On top of that you are fluent in one of these languages : Englisch

Knowledge of English is necessary for internal communication, communication with our customer KitchenAid and training purposes.

You live in Belgium and are allowed to work here.

Active listening and customer orientation.

Ability to handle stress and work well in a team.

Quick to learn, procedure-oriented and multitasking.

Handling administration well and writing without spelling mistakes.

Making suggestions to the customer for a better or more complete service.

Working with a computer fluently.

Wat krijg je ervoor in de plaats?

We expect a lot of talent from you. Fortunately, you get a lot in return: not just a job, but a really cool job in a large but close and collegial team.

The opportunity to learn and grow in your role every day thanks to continuous coaching, feedback and training. We can also make use of a wide range of e-learning modules that help you in your personal and professional development.

A fixed-term contract with a market salary supplemented with fringe benefits such as a collective bonus (CAO 90), meal vouchers after 3 months, hospitalization insurance, commuting allowance, etc

Are you good at the job? Then there are growth opportunities to other functions and/or projects.

de startdatum is voorzien op 7-10-2024.

Hoe verloopt jouw onboarding?

Samen maken we van jouw start een succes! Het ganse WEngage team staat klaar om jou met open armen te ontvangen. We zorgen er voor dat je wordt begeleid door ervaren collega’s die je wegwijs kunnen maken in ons bedrijf. Zij nemen je mee in de voor jouw functie belangrijke programma’s, werkmethodes en procedures en laten je kennis maken met de andere teams binnen WEngage . Tijdens je inloopperiode staan ze je bij met raad en daad, maar ook daarna kan je op hen rekenen.