Traffic Officers

You turn the knobs

Last-minute changes in call volume, illness, latecomers... you catch everything and ensure that the service to our customers remains assured.

type job
Operational Management
Day, Shifts, and Weekend
Offices and Homeworking
Dutch and French

The job

About this job

WEngage , so much more than a contact centre.

WEngage has more than 30 years of experience. We are constantly looking for the ideal combination of human persuasion and technological innovation. That way, we guarantee a perfect customer experience. With offices in Diegem, Hasselt, Antwerp, Liège, Ostend, Ghent and Leuven, we support clients in all sectors.

What are you going to do?

You are responsible for managing Service Levels and consequently the daily schedule. You control and manage them effectively and efficiently, as well as the telephone/dialer platform and the available "People" resources according to the operational objectives (Service Levels, Contract Ratio, etc.), the volumes to be guaranteed, the occupancy rate and the shrinkage parameters.

You are the first point of contact for the internal organisation, being : Planning Team, Sr. Delivery Manager, Team Manager, Team Coach and advisor.

What will you excel in?

You have a bachelor's degree or equivalent through experience.

You have been working within WEngage for some time

Excel holds no secrets for you.

You have an excellent command of Dutch. If you also have knowledge of French, that is a plus.

You are proactive, easy to get on with and enjoy building constructive relationships with all parties involved in the smooth running of the organisation to achieve its objectives.

You are accurate and quality-conscious.

You take responsibility and action in your own area of work.

You have integrity.

What do you get in return?

We expect a lot of talent from you. Fortunately, you also get a lot in return: not just any job, but a super fun job in a large but close-knit and collegial team.

The opportunity to learn and grow in your day-to-day role through ongoing coaching, feedback and training. You can also take advantage of a wide range of e-learning modules that support your personal and professional development.

Are you good at your job? Then there are opportunities to progress to other positions and/or projects.

This vacancy is open as part of internal mobility. Applications can be submitted via the website.

How will your onboarding go?

Together we work on your onboarding, so that you can get the hang of the job. The first weeks, we focus on call systems, customer systems, working methods & procedures. It is logical that you will be in the office every day these first weeks. Once you are ready for work, a familiarization period follows with intensive guidance. You will also be in the office during this period, so that we can provide you with optimum support. Once this milestone has been successfully passed, you can also work from home, in line with the agreements made..

Apply now

Makkelijk bereikbaar?


Woluwelaan 158, 1831 Diegem
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