You take the customer's side!
A customer becomes your customer. Because you are ready to help via various channels.
Customers call, write, text, email & chat with you when they need help.
And there you are: a calm rock in the surf, a beacon of knowledge and friendliness.
Sometimes you call to follow up. Until your customer is a satisfied customer.
You do this with handy tools and methods that we have fine-tuned for you.
Cooking up a storm. ..
KitchenAid is specialized in kitchen appliances for private and industrial use. You probably know the colourful appliances!
Customers sometimes have questions about their products. Questions of residential customers vary from administrative to technical or even culinary.
Providing customers with advice tailored to their needs.
You work from Monday to Friday between 9 am and 6 pm. If you take Turkish calls, you work between 7 am and 6 pm.
The project is open on all holidays except for Christmas, New Year's day and Easter Monday.
Good to know: timetables are communicated at least 3 weeks in advance.
You will work in Berchem, or from your home workplace after 3 months.
Your first language is Turkish. On top of that you are fluent in one of these languages : Italian, Portuguese, Danish, Norwegian & Swedish, Dutch, French, German Knowledge of English is necessary for internal communication, communication with our customer KitchenAid and training purposes.
You live in Belgium and are allowed to work here.
Active listening and customer orientation.
Ability to handle stress and work well in a team.
Quick to learn, procedure-oriented and multitasking.
Handling administration well and writing without spelling mistakes.
Making suggestions to the customer for a better or more complete service.
Working with a computer fluently.
We expect a lot of talent from you. Fortunately, you get a lot in return: not just a job, but a really cool job in a large but close and collegial team.
The opportunity to learn and grow in your role every day thanks to continuous coaching, feedback and training. We can also make use of a wide range of e-learning modules that help you in your personal and professional development.
You will start with a temporary contract with a chance to get a permanent contract, including market salary supplemented with fringe benefits such as meal vouchers after 3 months, hospitalization insurance, commuting allowance, etc.
Are you good at the job? Then there are growth opportunities to other functions and/or projects.
Together we will make your start a success! The entire WEngage team is ready to welcome you with open arms. We make sure you are guided by experienced colleagues who can show you the ropes in our company. They will introduce you to the programmes, working methods and procedures that are important for your position, and will introduce you to the other teams within WEngage. During your start-up period, they will assist you in word and deed, but you can also count on them afterwards.