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Customer Service Advisor - Kitchenaid

You take the customer's side!

A customer becomes your customer. Because you are ready to help via various channels.

Customers call, write, text, email & chat with you when they need help.

And there you are: a calm rock in the surf, a beacon of knowledge and friendliness.

Sometimes you call to follow up. Until your customer is a satisfied customer.

You do this with handy tools and methods that we have fine-tuned for you.

Customer Service - General

Day

WEngage

English, Spanish, and French

Consumer

The job

Cooking up a storm.

KitchenAid is specialized in kitchen appliances for private and industrial use. You probably know the colourful appliances!

Customers sometimes have questions about their products. Questions of residential customers vary from administrative to technical or even culinary.

What are you going to do?

Providing customers with advice tailored to their needs.

You work from Monday to Friday between 9 am and 6 pm. If you take Turkish calls, you work between 7 am and 6 pm.

The project is open on all holidays except for Christmas, New Year's day and Easter Monday.

Good to know: timetables are communicated at least 3 weeks in advance.

You will work in Berchem, or from your home workplace after 6 months.

What will you excel in?

Your first language is Spanish. On top of that you are fluent in one of these languages : French or English.

Knowledge of English is necessary for internal communication, communication with our customer KitchenAid and training purposes.

You live in Belgium and are allowed to work here.

Active listening and customer orientation.

Ability to handle stress and work well in a team.

Quick to learn, procedure-oriented and multitasking.

Handling administration well and writing without spelling mistakes.

Making suggestions to the customer for a better or more complete service.

Working with a computer fluently.

What do you get in return?

We expect a lot of talent from you. Fortunately, you get a lot in return: not just a job, but a really cool job in a large but close and collegial team.

The opportunity to learn and grow in your role every day thanks to continuous coaching, feedback and training. We can also make use of a wide range of e-learning modules that help you in your personal and professional development.

You will start with an interim contract and a competitive salary supplemented by meal vouchers after 3 months. Afterwards - if you perform well - a permanent WEngage contract will follow.

Are you good at the job? Then there are growth opportunities to other functions and/or projects.

Start date: 07/08/2023 or 04/09/2023

How will your onboarding go?

Together we work on your onboarding, so that you can get the hang of the job. The first weeks, we focus on call systems, customer systems, working methods & procedures. It is logical that you will be in the office every day these first weeks. Once you are ready for work, a familiarization period follows with intensive guidance. You will also be in the office during this period, so that we can provide you with optimum support. Once this milestone has been successfully passed, you can also work from home, in line with the agreements made..